Job Summary: We are seeking a detail-oriented and proactive Project Process Officer to join our team. The successful candidate will be responsible for improving project documentation across the business, enhancing processes related to applications and payment certifications, and managing the development of our project pricing tool.
Key Responsibilities:
1. Develop and implement strategies to enhance the quality and consistency of project documentation across the organisation.
2. Analyse and improve processes related to applications and payment certifications to ensure efficiency and accuracy, including the debt collection process.
3. Introduce a ‘live’ platform that holds the cradle to grave project management process that is accessible to all project staff.
4. Oversee the development and implementation of the cloud-based project pricing tool specifically for BMS/learnd, ensuring it meets business requirements and is delivered on time and within budget, managing this project in line with the R&D Tax relief scheme.
5. Utilise automation to reduce the time project managers spend on developing project kick-off information, such as design operations (DesOps) and points lists.
6. Work closely with project managers, finance teams, and other stakeholders to identify areas for improvement and implement best practices.
7. Provide training and support to team members on new processes and tools to ensure smooth adoption and integration.
Goals:
1. Improve efficiency within the pricing process to improve continuity between sign-on margin to project completion margin.
2. Enhance the customer experience around documentation, showing learnd as a premium BMS partner.
3. Increase project delivery GM and revenue through better visibility and streamlined processes.
4. Improve the efficiency of the debt collection process for applications and payment certifications.
Skills:
1. Organisational Skills: Ability to manage multiple tasks and projects simultaneously.
2. Communication Skills: Chair stakeholder meetings, strong communication skills to drive outcomes.
3. Analytical Skills: Ability to analyse data and existing processes to make informed decisions.
4. Attention to Detail: Ensure accuracy in documentation and reporting.
5. Problem-Solving Skills: Ability to identify issues and develop solutions.
This is a fixed 6-month role with the potential for extension pending the project performance.
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