Job Description
My client, a leading international law firm, with offices around the UK, are now seeking a HR Operations Team Leader to join the wider HR team, on a permanent basis.
This is a great opportunity for an individual looking to carve out a career within HR Operations. The role sits with the wider HR Hub supporting the firm with all general HR matters and processes. A great opportunity for someone looking for a broad and busy role!
Location: Birmingham
The key duties will include:
* Direct line management for 4 HR Operations Administrators
* Working collaboratively with all HR Operations Team Leaders within the HR Services team
* Become the subject matter expert in the Onboarding & Admin hub and represent the team
* Oversee and monitor the internal ticketing system, ensuring high priority tickets are actioned in a timely manner
* Delegating tasks to team members and supporting team members with prioritisation
* Managing the relationship with employment screening provider matrix security watchdog, ensuring we are working collaboratively
* Producing weekly reports to support the business and HR Management Team
* Ensuring all tasks are processed in a timely manner and a seamless onboarding experience for our employees
* Quality check data entry carried out by the team and providing team members with real time constructive feedback
* Enhancing current processes to ensure we deliver service excellence
* Upskilling and coaching team members to deliver a customer centric HR service
The HR Operations Team Leader will have exceptional people and stakeholder management skills, be able to communicate to a high standard, both by phone and on email and have an excellent work ethic. The ideal candidate will have either previous team leader, or supervisory experience, as well as HR Operations experience. You will be able to keep to tight deadlines and produce work to a high level and have a positive and pragmatic approach.