Responsibilities
* Respond to all internal and external enquiries promptly, efficiently, and professionally.
* Attend and contribute to departmental and resort meetings as required. Prepare and produce reports to support key business decisions.
* Develop expertise across various systems, including Microsoft Office, Outlook, Opera, Delphi, Concept, Micros, and Guest Connections.
* Ensure the department has the necessary supplies to operate effectively, managing store requisitions and purchase requests.
* Schedule meetings, manage calendars, and respond to emails on behalf of the Senior Management Team.
* Assist in the planning and execution of Celtic Manor-owned events, providing hands‑on support where required.
* Undertake additional duties as assigned by the Resort Operations Director and Senior Management Team.
Benefits
* Access to career development training from day one
* Discounts on food & beverage and hotel stays
* Discounted leisure membership
* Free GP virtual appointment service
* 24/7 wellbeing helpline
* NEST pension scheme
* Social Club
* Staff appreciation events
* Monthly and end‑of‑year awards
Growth and Development
* I am equipped, trained, and supported to do THE BEST JOB I CAN
* I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
* I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
* I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
* I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
* I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
* A highly organised and efficient professional, able to multitask and prioritise effectively.
* A strong communication and interpersonal skills, with the ability to liaise with colleagues and guests professionally.
* IT‑literacy, with proficiency in Microsoft Office and experience using hospitality systems (e.g., Opera, Delphi, Concept, Micros).
* A problem‑solver, able to anticipate department needs and take initiative.
* Previous administrative experience in a hospitality or events setting is highly desirable.
Join the Greatest story in Hospitality by becoming one of our Hospitality Heroes as the Operations Administrator in our Celtic Manor Resort just one of the fantastic opportunities we offer from Manor to Marina.
J-18808-Ljbffr