Pay, benefits and more:
We’re looking to offer a salary of up to £27,000 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
Manage Recruitment & Onboarding: Oversee the full recruitment process for new customer advisors, from job advertisement to induction and training
* Lead & Develop Teams: Coach and support team performance through 1-2-1s, reviews, training, and regular team meetings to ensure exceptional customer service
* Operational Oversight: Monitor communication channels, staffing levels, and daily activity; handle rota planning, attendance, and office key holder responsibilities
* Customer & Performance Reporting: Create and distribute accurate updates, reports, and audits for customers and senior management; escalate issues as needed
* Support Business Objectives: Respond to customer queries, ensure quality control, and contribute to Environmental, Social, and Governance (ESG) goals
What you need to succeed at GXO:
Technical & Analytical Skills: Proficient in Microsoft Excel and PC systems, with strong problem-solving and analytical abilities
* Leadership & People Management: Experienced in team leadership within a customer focused environment (call centre beneficial), including motivation, coaching, and performance management
* Communication & Customer Service: Excellent written and verbal communication skills, with a natural ability to build rapport and deliver exceptional customer experiences
* Organisational & Growth Mindset: Highly organised, detail-oriented, resilient, and eager to learn new systems and progress within the customer service department