Please note this role will close at 00.01 on the 10th October so we advise making your application by midnight on the 9th October.
About Ofcom
Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.
Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.
We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.
About the Team
This role is for a Principal Business Solutions Architect within the Innovation Team in ICT. You will work closely with other Architects, Project Managers, Business Analysts and bridge the gap between business representatives and IT across the Corporate Group ensuring that they have the technology and data required to achieve their objectives.
Purpose of the Role
The Business Solutions Architect (BSA) at Ofcom plays a crucial role in defining the business strategy for ICT and acts as a key interface between ICT and other Ofcom groups. The role is responsible for developing effective working relationships across the organisation, particularly within the Corporate Group, which includes teams such as HR, Finance, Communications, Customer Contact.
The BSA uses their business and technical knowledge to create strategic roadmaps for groups and ensure that these roadmaps align with ICT Strategy. They collaborate with peers to define the ICT strategy and roadmap, assess business requirements, and oversee the delivery and evolution of technical solutions.
The BSA facilitates interactions between the ICT technical team and decision makers, conducts discovery workshops with other teams to identify issues and opportunities, and manages relationships with key software vendors by providing strategic updates and addressing opportunities and risks.
Your key responsibilities
* Lead ICT's engagement with stakeholder Groups at Ofcom (primarily the Corporate Group) to develop their strategic roadmaps.
* Architect, design and oversee the implementation of Communication/Web/Finance and HR capabilities
* Collaborate with corporate teams to produce business cases for developing ICT capabilities.
* Contribute to the decisions on the prioritisation of projects in the ICT portfolio.
* Monitor technology trends in key platforms to identify opportunities and risks to operating capabilities.
* Collaborate with senior colleagues in the ICT team to manage demand from the business.
* Work with the business to optimise the operational capabilities of the existing solutions.
* Contribute to the development and implementation of the overall ICT strategy and define solutions which comply with Ofcom's architectural principles. E.g., promote re-use, ensure value, cloud first, secure by design.
* Participate in ICT governance processes to ensure the effectiveness, efficiency and security of the solutions ICT delivers to the organisation including the ICT Design Authority.
The skills, knowledge and experience you will need for success
Technical Knowledge, Skills and Experience:
Essential Skills
Architecture
* Practical experience in creating IT Strategy and aligning it with Business and Group / Function Strategy.
* Ability to work in technical design and system analysis roles across the architectural domains (Business, Data, Application, Technology and Security)
* Experience in managing third-party vendors including escalations, understanding their roadmaps and working with cross-functional teams in complex technical initiatives.
* Experience in designing end-to-end solutions that utilise cloud-based business and data applications and other innovative technologies.
Communications, HR & Finance
* Good working knowledge of the operational processes of Communications, HR and Finance functions.
Expertise in one of the following technical areas:
* Demonstrable knowledge of Digital Experience (DXP)/Content Management Systems and solutions such a SiteCore, Adobe, or Optimizely. Appreciation of DevOps processes and best practices - ideally using Azure DevOps - and ensuring any solutions meets the organization's requirements for performance, scalability, and security
* Demonstrable knowledge of Workday platform (HCM, FINS and Payroll) or similar (SAP, Dynamics, Oracle, or equivalent) and the design methods/best practices used for low-code/no-code solutions
Personal Attributes
* Articulating Ideas: Ability to present technical and security concepts in layman's terms and impart knowledge to key stakeholders and support functions.
* Owning Accountabilities: Working unsupervised, self-motivated, demonstrating flexibility/ adaptability and resilience
* An ability to build consensus between diverse and often conflicting interests, working with technical and non-technical stakeholders to achieve agreement on technical plans especially when the business need is opaque or obscure
* The ability to look beyond immediate technical problems and identify the wider systemic implications.
* Leadership: Empower team members with guidance and let their potential shine.
* Interest in learning and ability to adapt to new technologies
Inclusivity Statement
Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, age, ethnicity, sexual orientation, gender, or disability. We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.
Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs. You can read more about our Rewards, Benefits and Well-being on our careers page.
Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments, information in an alternative format, or prefer to apply in a different way, please contact us at or call
As a Disability Confident Leader, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here.