This is a fantastic opportunity to establish a new capability within our Digital Products team. You will define standards and processes as well as help us to understand best practice and innovative approaches to quality, which ensure our customers have a great experience using our digital products every time. You will work with teams across our business to improve UAT, providing them with foundational tools and concepts so they are able to provide useful, thorough testing to an appropriate level. This is a strategic role which may have an element of hands on QA initially. At apetito, we are committed to providing high-quality products and services to our customers. From the recipes our chefs create to the digital platforms our customers use, we want to deliver the best to make a real difference to our customers. To help us bring this to life we are looking for an enthusiastic and experienced Quality Assurance (QA) Lead to join our growing team. apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings. Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness. Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK. Quality Assurance Process Definition: Defining process to improve quality, efficiency, and reduce time-to-market. Helping us to embed quality into every phase of our software delivery lifecycle. Planning and Strategy Development: Creating comprehensive QA plans and strategies that align with organisation goals, while defining clear quality metrics and standards. This includes effective documentation of the process, roles, responsibilities and procedures required to achieve effective quality management. ️ Creating a culture of quality: Promoting quality as a culture rather than a phase of the software development lifecycle. Providing guidance to others in the team to show them how they can improve the quality of our products. ⚠️ Risk Management: Proactively highlighting potential quality risks within software projects and devising effective mitigation strategies to prevent issues before they arise. Visibility: Working with the team to benchmark and provide visibility of the quality of each of our digital products. Staying Current: Keeping up to date with industry developments via research / attendance at conferences, encouraging peers to do the same, then bringing that knowledge back to the team. Essential Proven experience in software quality assurance and a track record of implementing successful QA strategies across api, web, and mobile applications. Familiarity with modern testing methodologies and software development life cycles. Ability to clearly present your ideas to technical and non-technical stakeholders Desirable A continuous improvement mindset, always looking to improve processes and advocate for quality. Experience identifying and leading external partners to devlier QA strategies Experience implementing testing automation tools from the ground up. Based at our Trowbridge head ofice at least 3 days per week. Competitive salary – accredited Living Wage employer 25 days holiday per year, plus bank holidays Option to purchase up to 5 additional days holiday per year Discretionary annual bonus scheme Pension scheme - employer matched contributions up to 4% Life assurance scheme worth at least 1x annual salary Subsidised canteen Free parking Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito’s commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.