IPL Global IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business. As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed to running our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities. We employ over 2,500 people in 16 manufacturing facilities, 1 corporate office and 2 R&D facilities across Canada, Europe, and the United States.
IPL currently have an exciting opportunity for a Customer Service & Sales Support Advisor to join the Sales & Commercial team in Rotherham. Reporting into the Sales Director: Environmental, you will be responsible for ensuring our customers receive the best possible service from us. This is a busy role where you will be working closely with colleagues in the Sales and Commercial team but also the wider team on site, including Quality, Planning and Production.
Sales Director: Location: Barbot Hall Industrial Estate, Mangham Road, Rotherham, S61 4RJ
Flexible approach to working after initial 3-month office-based induction/training period
Working Hours : 40 Hours: 8.30am to 4:30pm (with a degree of flexibility) (Monday to Friday)
Working as part of the Sales and Commercial team you will be the main point of contact for our customers. You will co-ordinate elements of product delivery and scheduling whilst managing customer expectations and maintaining an excellent level of customer service
Manage the Sales and Customer Services inbox ensuring queries and orders etc are processed in a timely manner or sent on to the relevant contact / department
Input daily order information to ensure the daily order reports and weekly sales reports are accurate and up to date
Liaise with the planning team to ensure the daily order reports reflect any changes that are made to the production plan
Attend Production, Planning and Customer complaints meetings
Conduct Customer satisfaction surveys and work with the National Account Managers to maintain and improve these where required
Provide administration support to the Sales team as and when required e.Ensure any changes to customer accounts are processed accurately e.g. address changes
Answer the main switchboard, ensuring that all calls are dealt with professionally and efficiently
Meet and greet visitors to site, ensuring the correct signing in and out processes are followed
Provide support to other departments as and when required – e.g. supporting Credit Control to ensure invoices are paid as per the Sales agreement
Exceptional attention to detail • Ability to multi-task and manage multiple projects, always maintaining a high level of work Required Skills:
Previous administrative experience and customer service experience is essential
Customer Service, Sales Administration
A good level of IT skills with the ability to utilise the Microsoft suite of packages and in house systems
Annual discretionary bonus – up to 5% - linked to business and personal performance
Pension: Holiday: 25 days holiday + statutory bank holidays
Life Assurance: x 4 Annual Salary
Free onsite parking