Restaurant Shift / Floor Manager
Location: PA3 3AT
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada's fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and a positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills and flexibility to work various hours, including early mornings, afternoons, evenings, and weekends, are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Ensure customer-focused operations across the restaurant.
* Manage staff scheduling to meet customer demand.
* Support operational efficiency through regular store walks and customer feedback.
People
* Encourage staff suggestions and address concerns.
* Provide performance feedback, set goals, and offer guidance.
* Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
* Handle performance management in collaboration with HR when necessary.
Driving Sales
* Understand sales patterns, popular products, and peak times, adjusting strategies accordingly.
* Ensure proper product merchandising, stock levels, and marketing campaigns.
* Coach employees on upselling and suggestive selling techniques.
* Continuously evaluate and improve restaurant operations, motivating staff through incentives.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by maintaining composure under pressure.
* Manage weekly stock orders and quality checks of incoming supplies.
* Oversee equipment maintenance and calibration schedules.
* Maintain optimal inventory levels.
* Handle opening and closing procedures.
* Ensure cleanliness, food hygiene, and quality standards are upheld.
* Implement health and safety procedures, reporting incidents promptly to the Regional Manager.
* Be available to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined work approach.
* Experience in food environments is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* High standards of food hygiene and safety.
* Experience handling customer complaints.
* Knowledge of health and safety procedures.
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