Job Title - Service Desk Consultant
Location: Bristol
Salary: £26,000 per annum
Overview
The Service Desk Consultant plays a vital support role for fee earners across IT Support, Communications, and Marketing. Acting as assistants to these teams, they ensure efficient workflow, task prioritisation, and seamless client interactions.
While not a specialist technical position, the role includes providing first-line IT support for basic technical issues, as well as supporting small-scale marketing tasks such as updating website content or entering data. More complex or specialist queries must be escalated to the relevant fee earner when further expertise is required.
Why This Role?
Friday breakfast on the client every week !
Pension contributions
Primarily office-based with offer of 1 day a week from home after probation.
On site parking
Hours 8:30am- 5:00pm Monday - Friday.What You'll Do
Why This Role?
Friday breakfast on the client every week !
Pension contributions
Primarily office-based with offer of 1 day a week from home after probation.
On site parking
Hours 8:30am- 5:00pm Monday - Friday.What You'll Do
Key Responsibilities
Answer and manage approximately 20 inbound calls per day from internal IT and Marketing teams
Log and track support tickets using the helpdesk system
Provide basic troubleshooting and first-line support
Communicate effectively with technical teams to ensure timely resolution
Maintain accurate records of issues and resolutions
Deliver excellent customer service and support to internal usersWhat the client is looking for
Previous experience in a Helpdesk or 1st Line Support role
Basic IT knowledge to support technical conversations
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Organised, with good attention to detail
Apply today by emailing your cv to
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