Customer Service Advisor - Retail
Pay Rate: £12.60 per hour (weekly pay)
Contract Length: Until Jan 2026
Start Date: 10th of November 2025
Location: Manchester City Centre (Office-Based)
Background Checks: DBS and Basic Credit Check Required
Join the Coop Group in Manchester as a Customer Service Advisor and become an integral part of their dynamic team in central Manchester. In this role, you will provide invaluable customer support across Coop's Membership & Ecommerce/Food departments. While comprehensive training will be provided, a solid understanding of IT systems and previous experience in a contact centre or customer-facing role are essential.
The office is conveniently located just 2 minutes away from Victoria train and tram station and 3 minutes away from Shudehill bus station. We offer state-of-the-art facilities, including a fully equipped gym, coffeehouse, as well as a shop and post office.
Working Hours:
* 37.5 hours per week on a rotational basis.
* First and second weeks: Monday - Friday, 9 am - 5 pm for training.
* Weekend working is required (1.5 weekends in 3 with pre-arranged lieu days during the week).
* After training, engage in diverse shift patterns, including:
o Monday-Friday: (Apply online only), (Apply online only), (Apply online only).
o Saturday-Sunday: (Apply online only), #removed#.
Key Responsibilities:
* Manage inbound queries from customers, members, colleagues, and suppliers using various systems.
* Deliver exceptional customer experiences through multiple channels, including phone, email, social media, and letters.
* Utilize your initiative to determine the most appropriate approach for each case, escalating complex issues to other teams and senior colleagues.
* Identify opportunities to enhance Co-op's products, systems, and processes.
Qualifications and Experience:
* Customer service experience.
* Excellent communication skills.
* A commitment to delivering an outstanding level of customer service with every interaction.
* Exceptional attention to detail and accuracy.
* Ability to thrive in a fast-paced environment.
* Proficiency in general IT skills, including Microsoft Office Suite (Outlook, Word).
If you're ready to make a positive impact, provide exceptional service, and be a part of an exciting team, apply now to join us as a Customer Service Advisor. We look forward to welcoming you to our vibrant and dynamic workplace in the heart of Manchester City Centre.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.
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