Product Support Engineer
£28,000-£32,000 DOE
Yolk Recruitment are supporting a highly respected engineering manufacturer in Cardiff as they look to hire a Product Support Engineer. This is an excellent opportunity for a mechanical engineering graduate or someone with early-career design experience who wants a mix of CAD design, technical engineering support, and hands‑on problem solving. If you enjoy varied work, steady career development and being part of a long‑established engineering team, this is a strong next step.
You’ll be part of the Product Support Team – the technical hub of the site – supporting customer applications, adapting existing designs, and helping various departments with engineering queries. Around 70% of your time will be CAD and drawing work, and the remaining 30% involves practical engineering support, quality input and collaborating with production, sales and purchasing to solve real problems.
Key responsibilities
* Producing engineering drawings and 3D models to support customer requirements
* Creating and managing Bills of Materials
* Liaising with customers and internal sales teams on technical queries
* Supporting production, inspection and quality teams with day‑to‑day engineering issues
* Attending daily quality clinics and assisting with problem solving
* Conducting design analysis and supporting improvements to existing product ranges
* Providing practical support on the shop floor when requiredMaintaining engineering data and ensuring documentation is accurate
* Supporting customer returns, failure analysis and engineering investigations
* Ensuring all work meets required safety and quality standards
This is what you’ll need
* Mechanical engineering degree or a few years’ experience in a similar mechanical/technical design role
* Understanding of core mechanical engineering principles
* CAD experience
* Ability to read and produce engineering drawings
* Good communication and interpersonal skills
* Comfortable working with different teams and solving practical problems
And this is what you’ll get
* Competitive salary
* Early finish on Friday’s
* Life assurance policy
* Pension
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