Job Title: IT Support Engineer – Utilities Client
Location: Hybrid / On-site (as required) East Sussex – 2/3 days a week
Department: IT Operations / Infrastructure
Contract – Inside IR35
Overview
We are seeking a skilled IT Support Engineer to provide technical support, maintenance, and administration across Windows Server and Linux environments for a leading utilities client. The role involves maintaining the stability, security, and performance of business-critical systems supporting operational technology, smart infrastructure, and enterprise IT services.
Key Responsibilities
* Provide 2nd and 3rd line technical support for Windows Server (2016/2019/2022) and Linux (Ubuntu, Red Hat, CentOS) environments.
* Monitor, maintain, and troubleshoot server infrastructure, storage, and network connectivity across multiple data centres and cloud environments.
* Manage Active Directory, Group Policy, DNS, DHCP, and file/print services.
* Perform user account provisioning, permissions management, and incident resolution within defined SLAs.
* Support and maintain virtualised environments (VMware vSphere / Hyper-V).
* Conduct system patching, security hardening, and vulnerability remediation.
* Support deployment and maintenance of monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
* Collaborate with Infrastructure, Network, and Cyber Security teams to ensure operational resilience.
* Maintain backup and disaster recovery processes (e.g., Veeam, Commvault).
* Document system configurations, operational procedures, and troubleshooting steps.
* Participate in on-call rotation and provide after-hours support when required.
Essential Skills & Experience
* Proven experience supporting Windows Server and Linux platforms in enterprise or utilities environments.
* Strong knowledge of Active Directory, PowerShell, and Windows Server administration tools.
* Competence in Linux CLI administration, system services, package management, and log analysis.
* Understanding of network fundamentals (TCP/IP, VLANs, DNS, DHCP, routing).
* Experience managing virtualisation technologies (VMware, Hyper-V).
* Working knowledge of backup and disaster recovery solutions.
* Good understanding of cybersecurity principles and patch management processes.
* Excellent troubleshooting, analytical, and documentation skills.
* Ability to prioritise multiple incidents and work effectively under pressure.
Desirable Skills
* Experience with cloud platforms (Microsoft Azure or AWS).
* Familiarity with configuration management tools (Ansible, Puppet, SCCM).
* Experience in monitoring and alerting systems (e.g., Zabbix, Prometheus, SolarWinds).
* Scripting experience (Bash, PowerShell, or Python).
* Knowledge of ITIL processes and service management best practices.
* Previous experience in utilities, energy, or critical infrastructure sectors.