What We Do / The Team
The XiP and XVA Support team is a well-established team with regional coverage in Singapore, India, Belfast and Canada. The team primarily covers application support to the Cross Asset business within Markets. Our team interfaces with a vast client base and works in close partnership with Operations, Development and other technology counterparts running the application production platform, providing quick resolutions and timely communications to their issues, and driving improvements to stability and efficiency practices to help us and the business succeed.
Role Overview / What will you do
We are seeking an experienced Application Support Senior Analyst to be part of our Belfast team. The successful candidate will have a strong background in application support and collaboration across multiple regions. This role requires a strategic thinker who can drive team performance, ensure seamless platform operations, and foster collaboration with global stakeholders.
The Apps Support Senior Analyst is responsible:
* Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.
* Provide expertise in area and an advanced level of understanding of the principles of apps support.
* Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; document requirements.
* Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
* Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements.
* Consider the implications of the application of technology to the current environment.
* Identify risks, vulnerabilities and security issues; communicate impact; propose risk mitigation options.
* Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
* Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services.
* Persuade and influence others through strong and comprehensive communication and diplomacy skills.
* Perform other duties and functions as assigned.
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Key Skills and Experience Required
* Education: Bachelor’s Degree in IT/CS.
* Experience in an Application Support role.
Skills
* Strong interpersonal and communication skills, great teammate.
* Strong working experience in UNIX (AIX/Linux) environment.
* Strong working experience of Databases – Mongo, Hadoop, SQL.
* Strong working experience of Cloud Computing – RedHat OpenShift, AWS EKS, etc.
* Knowledge of Geneos ITRS monitoring would be an added advantage.
* Experience with issue tracking and reporting using tools.
Any Beneficial / Nice to Have Skills and Experience
* Basic business knowledge/understanding of financial markets and products.
* Knowledge/experience of problem management tools.
* AI tools.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
What we’ll provide you
By joining Citi, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), and receive a competitive base salary (which is annually reviewed), and enjoy a host of additional benefits such as:
* 27 days annual leave (plus bank holidays).
* A discretionary annual performance related bonus.
* Private Medical Care & Life Insurance.
* Employee Assistance Program.Pension Plan.
* Paid Parental Leave.
* Special discounts for employees, family, and friends.
* Access to an array of learning and development resources.
Job Family Group
Technology
Job Family
Applications Support
Time Type
Full time
Equal Opportunity Statement
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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