Join Our Team at a Friendly, Forward-Thinking GP Practice!
Full time vacancy Monday- Friday 10.30am-6.30pm
Do you have what it takes to deliver outstanding care to our patients in a fast-paced environment? If you have excellent reception and administrative skills, then you are the person where we are looking for! We are a well-established GP practice located in Langley, Middleton, Manchester, proudly serving a vibrant and diverse population of 9,058 patients. Our dedicated team is committed to delivering high-quality, patient-centered care and continuously improving our services. We're looking for an enthusiastic, reliable, and organised individual to join our reception and admin team. You will be the first point of contact for our patients playing a vital role in providing friendly and efficient service both face-to-face and over the phone.What were looking for: Excellent communication and interpersonal skills, Strong IT and administrative abilities, Ability to work under pressure and manage multiple tasks, A team player with a positive, can-do attitude, Previous experience in a GP practice or healthcare setting (desirable but not essential)
Main duties of the job
* To work in accordance of written protocols
* Carry out general reception duties
* Take accurate messages and deal with them promptly and appropriately
* Make appointments/cancel appointments/book in patients using clinical system
* Liaise with outside agencies and other healthcare professionals whilst maintaining confidentiality
* Scanning documents into patient records (Emis clinical system)
* Respond and send emails regarding patient care
* Assist in the process for request of Patient medical records
* Provide admin support as required
* Record information accurately
* Receive, sort and distribute incoming mail
* Receive deliveries of stock and stationery and take appropriate action
* Receiving patients consulting with members of Practice team
* Handing completed repeat prescriptions to patient and checking names and address.
* Be able to cover all reception position as necessary
* Process appointment requests for today future appointments from patients by telephone and in person.
* Deal with visits requests
* Process patients change of address computer data and medical records (have knowledge of Practice area.
* Process a request for repeat prescription request in accordance with Practice guidelines.
* Ensure building security have thorough knowledge of doors/windows/alarm.
About us
We are a friendly 5 Partner practice, supported by Advanced Practitioners, Practice Nurse, Assistant Practitioner and phlebotomist caring for a practice population of 9058
High achieving results for QOF targets and locallycommissioned incentives schemes and above average remuneration
We actively accommodate and train University Students, FY2, GPST and are a recognised learning environment (ULE)
Rated GOOD by the CQC
Job responsibilities
Administration
* To have a thorough knowledge of all Practice procedures.
* To work in accordance of written protocols
* Carry out general reception duties
* Take accurate messages and deal with them promptly and appropriately
* Make appointments for patients using the Emis clinical system
* Cancel or rebook appointments
* Greet patients on arrival and book them in
* Register patients on the clinical system; fully registered, temporary residents or immediately necessary
* Liaise with outside agencies and other healthcare professionals whilst maintaining confidentiality
* Receive, file and retrieve patient records
* Scanning documents into patient records (Emis clinical system)
* Notes Sumarising
* Respond and send emails regarding patient care
* Preparation of Repeat Prescriptions
* Be responsible for ensuring that repeat prescriptions are processed and issued on a timely basis
* Deal with enquiries and refer to appropriate person
* Assist in the process for request of Patient medical records following policies relating to GDPR
* Provide admin support as required
* Record information accurately; training to input data into computer system supplied
* Receive, sort and distribute incoming mail
* Receive deliveries of stock and stationery and take appropriate action
* Ensure tidiness of reception and waiting room
* Maintain notice board
* Tidy clinical rooms after surgeries
* Ensure prompt ordering of supplies
* Receiving patients consulting with members of Practice team
* Handing completed repeat prescriptions to patient and checking names and address.
* Be able to cover all reception position as necessary
* Process appointment requests for today future appointments from patients by telephone and in person.
* Deal with visits requests
* Process patients change of address computer data and medical records (have knowledge of Practice area.
* Process a request for repeat prescription request in accordance with Practice guidelines.
* Follow practice templates and protocols
* Act upon clinician request regarding patient healthcare
* Have working knowledge of telephone system, during and after hours.
* Ensure building security have thorough knowledge of doors/windows/alarm.
* Make coffee for doctors
* Any other tasks allocated by managers
Person Specification
Qualifications
* GCSE grade A to C in English and Maths or previous experience would be an advantage
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