Resident Hotels is seeking an enthusiastic Sales & Groups Executive to join our growing team, creating personalised experiences to mirror our guests' onsite experience. The Sales & Groups Executive will act as an Ambassador of The Resident & Four Points Flex by Sherton Brands. Resident Hotels is a specialist Hotel Management Company, that manages two hotel brands; The Resident in London, Edinburgh and Liverpool and Marriott International's Four Points Flex by Sheraton brand in Cardiff, Newcastle, Dundee and Edinburgh. In this role, you will work within current business strategies, adapting to market trends and identifying new opportunities. You'll maintain up-to-date SWOT analyses for each market or hotel, respond promptly and professionally to customer inquiries, and prepare contracts in line with business and pricing conditions. The position involves submitting group bookings, contracts, and RFP proposals on time, managing communications with agencies, groups, and corporate clients, and handling all administrative tasks for the group department, including invoices, payments, and rooming lists. You will also communicate new activities to hotels, organize and conduct show rounds for clients, and collaborate with other departments to deliver exceptional guest experiences. You'll manage third-party sales platforms, organize and attend promotional events, produce accurate sales reports, and support the Sales Manager in implementing strategies. Maintaining and responding to all sales-related mailboxes in line with brand standards is also a key responsibility.
Requirements
* Positive attitude and excellent communication skills
* Great attention to detail
* Commitment to delivering a high level of customer service.
* Flexibility and adaptability to respond to a range of different work situations.
* Ability to work under pressure and under own initiative.
* Sales and reservations experience with a demonstratable track record in hospitality
* Knowledge of Microsoft Office (Excel, Word, Power Point)
* Knowledge of Opera Cloud PMS (preferred - not required)
* Knowledge of GDS Channels (preferred HotelREZ but not required)
* Knowledge of platforms such as Lanyon, Cvent, Venue Directory, etc.
Why work for us as?
We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members' wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work.
* Competitive Salary and Annual Salary Reviews
* Annual Bonus Scheme
* Online Learning Hub with fully bespoke L&D Programme
* Wellbeing Programme supporting mental, physical and financial health
* Employee Assistance Programme
* Cycle to Work Scheme
* Free overnight stay for new team members
* Discounted rates for yourself, friends & family at our hotels
* Freebies and Discounts with free membership to Perkbox
* Refer a Friend Bonus of £100
* Milestone rewards to celebrate work anniversaries - including additional holiday and a free stay
* Online Community to share news and celebrate successes
* Pension Contribution
* Company Sick Pay
* Complimentary snacks, drinks and weekly fruit baskets for the whole team
* Any many more…!
Apply
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV - we want to hear from you! Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
#J-18808-Ljbffr