Position: Operations Support – Claims Analyst
Contract Type: Permanent – 37.5 hours
Location: Coventry
Shift: Mon - Fri
Join the UK’s premier parcel delivery company
What you’ll do:
To provide full analytical support Executive Board, Senior Management Team and Network operations as part of the Operations Support function to monitor, analyse and investigate customer claims for loss/damage of goods carried.
Key Role Responsibilities:
1. Applying analytical skills to compile and analyse data, interpreting and presenting results for weekly/monthly reports.
2. Through analysis identify trends of issues based on frequent customer claims and frequent site / driver claims
3. Work closely with the RPS team to improve repatriation / onward forwarding of ‘missing’ items – reducing claims
4. Work closely with the LP team to identify potential areas for deeper investigation into the site / driver processes
5. Develop a close working relationship with Regional, Site and Operations managers to assist in understanding of the operation the reports and to provide adhoc support as required
6. To carry out any other duties that may be reasonably required in the context of the role as requested by the Operations MI & Service Provider Manager and the Head of Operations Support.
7. Undertake reporting / projects as part of the wider Operations Support team as necessary.
8. To carry out site visits and reviews as required.
What We Can Offer You:
We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:
9. Annual Leave: At least 28 days of annual leave (including Bank Holidays).
10. Career Progression
11. Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.
What We’re Looking For:
12. It is essential that the job holder has a broad understanding and competence in the multi-disciplined processes that make up Parcel Operations.
13. Having an investigative mind to review and challenge data would be an advantage
14. Proven experience in obtaining data and producing reports.
15. Conscientious and responsible
16. A keen eye for detail and accuracy with a results driven approach
17. Outstanding communication skills
18. Excellent organizational skills
19. Proficient in MS Office
20. Understanding of overall network operation.
21. Excellent Math/MS Excel abilities and working knowledge of data analysis/statistical methods
22. A knowledge and understanding of Salesforce would be an advantage.
At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.