Customer Service Advisor Chester (Hybrid – 1 day in the office following training) Salary: £24,286 Working Hours Full-time | Monday to Friday, 8:30am–6:00pm Rotated Saturdays, 10:00am–2:00pm (rota-based) Contracted Availability 8:00am–8:00pm, Monday to Friday 10:00am–2:00pm on Saturdays We are recruiting on behalf of our client for a Customer Service Advisor to join their busy and supportive customer operations team. This is an excellent opportunity for someone who enjoys helping people, thrives in a structured environment, and takes pride in delivering a high standard of service. You will be the first point of contact for customers, providing professional support across multiple communication channels and aiming to resolve queries at the first point of contact wherever possible. The Role As part of a collaborative team, you will: Handle inbound customer enquiries via phone and email in a professional, courteous manner Aim to resolve queries at first contact while delivering a positive customer experience within agreed SLAs Maintain accurate case logs and records using internal systems such as STARS and Track My Case Liaise with internal departments, particularly Customer Relations, to ensure continuity of service and support complaint resolution Keep customers informed with clear updates and manage follow-up actions in line with service standards Develop a stro...