You’ll work with the team to support adults and families within our accommodation services to become tenancy ready and safely move on into settled accommodation. You’ll provide a tailored, person-centred support package to help our customers transition to independence and live a life free from abuse.
Job requirements
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Help customers transition from safe accommodation to managing their own tenancy, offering group or 1:1 support.
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Assist customers with setting up their home, including utility accounts and other household tasks.
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Provide housing management and welfare benefit guidance, referring customers to appropriate agencies. Ensure all work is recorded and compliant with contract and organizational standards.
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Build strong working relationships for multi-agency support, keeping partners updated and attending relevant meetings.
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Support customers in understanding their rights and responsibilities in accommodation, including a tailored support package to prepare for independence.
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Collaborate with colleagues and external partners to increase available properties for customers moving from safe accommodation.
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Take responsibility for personal development, attending training and learning opportunities to continually improve skills and ensure compliance with safeguarding laws.
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Participate in relevant training to share best practices with colleagues and professionals.
What we’re looking for
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A good general education, with literacy and numeracy at GCSE level or equivalent.
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Experience providing housing-related support, addressing individual needs, and meeting deadlines.
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Experience handling personal data in compliance with GDPR.
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Understanding of people in abusive relationships.
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Up-to-date knowledge of current issues, laws (including child protection), best practices in domestic abuse, welfare reform, and homelessness. Commitment to anti-discriminatory practice and Equal Opportunities Policy.
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Knowledge of professional boundaries and safeguarding practices.
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Strong ICT skills, with experience using Microsoft Office.
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Excellent verbal and written communication skills to support and advocate for customers.
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Ability to work well within a team and help develop the service.
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Strong time management skills and the ability to prioritize high-risk cases.
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Align with Honeycomb Group’s mission and values in all aspects of work.
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Basic DBS check.
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Full UK driving licence and own vehicle for work use.
Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now! - Please note, we will be interviewing as we go along so the vacancy may close early if we find the right person.
#DomesticAbuse #RelationshipAbuse #StokeonTrent #JobsThatGiveBack #DomesticAbusePractitioner #GreatBenefits
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great