You’ll work with the team to support adults and families within our accommodation services to become tenancy ready and safely move on into settled accommodation. You’ll provide a tailored, person-centred support package to help our customers transition to independence and live a life free from abuse. Job requirements * Help customers transition from safe accommodation to managing their own tenancy, offering group or 1:1 support. * Assist customers with setting up their home, including utility accounts and other household tasks. * Provide housing management and welfare benefit guidance, referring customers to appropriate agencies. Ensure all work is recorded and compliant with contract and organizational standards. * Build strong working relationships for multi-agency support, keeping partners updated and attending relevant meetings. * Support customers in understanding their rights and responsibilities in accommodation, including a tailored support package to prepare for independence. * Collaborate with colleagues and external partners to increase available properties for customers moving from safe accommodation. * Take responsibility for personal development, attending training and learning opportunities to continually improve skills and ensure compliance with safeguarding laws. * Participate in relevant training to share best practices with colleagues and professionals. What we’re looking for * A good general education, with literacy and numeracy at GCSE level or equivalent. * Experience providing housing-related support, addressing individual needs, and meeting deadlines. * Experience handling personal data in compliance with GDPR. * Understanding of people in abusive relationships. * Up-to-date knowledge of current issues, laws (including child protection), best practices in domestic abuse, welfare reform, and homelessness. Commitment to anti-discriminatory practice and Equal Opportunities Policy. * Knowledge of professional boundaries and safeguarding practices. * Strong ICT skills, with experience using Microsoft Office. * Excellent verbal and written communication skills to support and advocate for customers. * Ability to work well within a team and help develop the service. * Strong time management skills and the ability to prioritize high-risk cases. * Align with Honeycomb Group’s mission and values in all aspects of work. * Basic DBS check. * Full UK driving licence and own vehicle for work use. Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now! - Please note, we will be interviewing as we go along so the vacancy may close early if we find the right person. DomesticAbuse RelationshipAbuse StokeonTrent JobsThatGiveBack DomesticAbusePractitioner GreatBenefits