Customer Service Representative | £150P/D | 6-Month Contract
Davies is currently supporting a UK leader in Pensions & Life Assurance who are looking to bring in a team of Customer Service Representatives to join them on an initial 6-month contract in Edinburgh.
In this role, you will be the first point of contact for customers via telephone, handling a variety of pension-related queries and guiding them through all aspects of their retirement journey. You’ll be a confident communicator, an active listener, and forward-thinking in delivering consistently exceptional service.
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StartFragment>Please note: this role requires you to live within a commutable distance of Edinburgh. You’ll be based in the office five days a week.
What You’ll Do:
1. Provide exceptional customer service over the phone
2. Build trust and rapport with each caller
3. Explain complex pension-related topics in a clear and friendly way
4. Help customers feel confident and informed every step of the way
What We’re Looking For:
5. Experience in a telephony environment in a regulated sector
6. Strong communication and listening skills
7. A natural desire to help others
8. Calm, logical approach to problem-solving
Key Details:
9. £150 Per day (Inside IR35, via Umbrella)
10. 6 month initial contract
11. Onsite in office – Edinburgh (EH12)
Customer Service Representative | £150P/D | 6-Month Contract–>