Road Freight Operator Our client, a freight forwarder is looking for a European Road Freight Operator to join their office in Leeds. Role Purpose To plan, coordinate, and execute the transportation of goods by road, ensuring compliance with customer requirements, legal obligations, and company standards. The role ensures efficient, cost-effective, and timely delivery of consignments while maintaining high levels of customer satisfaction and operational control. Key Responsibilities 1. Freight Coordination & Operations Arrange domestic and international road transport of goods. Plan and schedule shipments in coordination with carriers, drivers, and warehouse teams. Prepare and verify transport documentation (CMR, delivery notes, packing lists, etc.). Monitor shipment progress and proactively resolve delivery or routing issues. Ensure compliance with road transport regulations, ADR requirements, and company safety policies. Manage booking confirmations, pick-up/delivery instructions, and load plans. 2. Customer Service & Communication Act as the main contact point for assigned customers. Provide shipment updates, ETAs, and resolve transport-related queries. Handle complaints and service deviations professionally. Maintain a high level of customer satisfaction and service reliability. 3. Cost Control & Carrier Management Obtain freight quotations and negotiate rates with hauliers and subcontractors. Verify and approve supplier invoices in line with agreed tariffs. Ensure profitability and cost efficiency for each consignment. 4. Documentation & Compliance Ensure all shipments have the correct transport and customs documents. Maintain records in line with ISO, and internal compliance requirements. Verify cargo details against customer instructions and legal requirements. Support export/import customs clearance procedures when applicable. Qualifications & Experience Minimum 23 years of experience in road freight forwarding or logistics. Knowledge of EU transport regulations, incoterms, ADR, and customs procedures. Strong organizational, communication, and problem-solving skills. Proficiency in logistics systems (TMS, ERP) and Microsoft Office. Ability to work under pressure and manage multiple shipments simultaneously.