Manager, Sales Support Specialists (International)
This position is needed to centralize and optimize the Sales Support function across APJ and EMEA, ensuring standardized execution and equitable resource distribution for our global Sales organization. You will lead a newly unified pillar of sales support specialists, build a data‑driven culture to optimize sales processes, and create efficiencies at the intersection of strategy and execution.
Responsibilities
* Directly manage and lead a regional team of Sales Support Specialists, providing day‑to‑day guidance, performance management, and professional mentorship.
* Standardize regional playbooks for Tasks, Tickets, Cases, and Deal‑related Workflows to ensure global consistency and accountability.
* Analyze team utilization and performance metrics to shift from anecdotal feedback to data‑driven resourcing decisions.
* Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
* Collaborate with the Chief of Staff and cross‑functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.
Qualifications
* 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high‑growth SaaS environment.
* 2+ years of direct people management experience with a focus on coaching and professional development.
* Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
* Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.
* Experience managing remote or distributed teams across EMEA and/or APJ.
* Proficiency in Spanish, French, German is a plus but not required.
* Direct Sales experience as an Account Executive, or equivalent.
Location
This role will be remote but must be based in the UK or Ireland.
Travel
For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Equal Opportunity Employer
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.
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