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Expert Property Care, founded in2001,delivers domestic and commercial insurance reinstatement work. Since its inception, Expert has evolved into a multi-million-pound organisation with an energetic loyal workforce and an upbeat positive culture. Clients include Liverpool Victoria, Admiral Insurance, Sedgwick International, Watford Borough Council and several other blue-chip organisations.
Customer care and satisfaction are the company’s core values. Providing a 5-star service in our industry is essential.Due to this and our teamsconstantlystriving to be even better, we want to make sure we are at the forefront of any training that our staff needs. Whether it be industryspecifictraining or general training in different areas such as customer service, telephone etiquette or managing relationships within the workplace, we want to have it covered.
We are recruiting an external, freelance, experienced Training Manager to oversea all aspects of the training within thebusiness.This role will currently be 1-2 days per week (however this may vary and will be on an ad hoc basis). We aim to work alongside the successful individual over anextendedperiod so they can support in thecontinuousdevelopment of our workforce.
* Learning and helping build Expert’s extensive company specific training content on areas within the Insurance repair industry, the use ofseveral differentsystems and of course for manydifferentroles within the company.
* Providing off the shelf content on generic areas that will enhance the workforce’s skillset such confidence building, customer service, resolution management and health and safety
* Being charismatic, friendly and approachable
* Being able to manage and update Expert’s Learning Management System (training will be provided)
* Conducting seminars, workshops and individual training sessions
* Preparing educational material, such as module summaries, videos and presentations
* Evaluating the effectiveness of training programmes for examplegetting feedback from trainees, evaluating performance changes, and using this information to improve future training.
* Identifying and assessing future and current training needs
* Conducting effective induction and orientation sessions
* Deploying a wide variety of training methods
Qualifications:
* Fluent in English (native or bilingual level)
* Excellent writing and grammar skills
* Strong research and fact-checking skills to ensure accuracy and originality
* Proven work experience as a Training Manager
* Track record in designing and executing successful training programs
* Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
* Excellent communication and leadership skills
* Ability to plan, multi-task and manage time effectively
* Strong writing and record keeping ability for reports and training manuals
* Good computer and database skills
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Human Resources
* Industries
Construction
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