We're currently recruiting for a Customer Liaison Officer to join a well-established contractor, delivering kitchen refurbishment works across residential properties in the Welwyn Garden City area. This is a key role focused on supporting tenants, ensuring excellent communication, and helping deliver a smooth and positive experience throughout the planned works programme.
This position is offered on a contract basis for 8 weeks, with working hours of Monday to Friday, 37 hours per week, onsite-based with some flexibility.
The Customer Liaison Officer will receive:
* The opportunity to work with a respected, community-focused contractor
* Potential hybrid working options depending on site requirement
* 8 week contract
Key responsibilities for the Customer Liaison Officer:
* Be the main point of contact for residents throughout the kitchen refurbishment programme
* Provide clear, timely updates on work schedules, access requirements, and progress
* Coordinate appointments between contractors and residents
* Resolve resident concerns in a professional and empathetic manner
* Support the operational team in delivering an efficient and high-quality service
* Maintain accurate records of communications, access arrangements, and feedback
* Assist in delivering community engagement activities and promoting social value initiatives
* Conduct property visits and complete site notes and reports as require
Requirements for the Customer Liaison Officer position:
* Previous experience in a Customer Liaison, Resident Liaison, or Tenant Liaison role
* Experience within the social housing sector, ideally supporting kitchen or planned refurbishment programmes
* Excellent communication and interpersonal skills
* Strong organisational and time management abilities
* Proficiency with Microsoft Office
* Full UK driving licence and access to a vehicle
To apply or find out more, please contact Ryan Stewart on 07488 866 709 or email
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