Client Services Coordinator (Fixed-Term MAT Cover)
We are looking for a maternity leave cover placement (fixed-term) in the role of a Client Services Coordinator. The successful individual will work closely and collaboratively with VP of Delivery and Workforce Solutions, Business Support Services and Client Stakeholders to undertake supplier, relationship, and project management.
Main Tasks:
Supplier Management:
* Manage supplier onboarding process (full lifecycle)
* Process and manage commercial B2B contracts
* Manage supplier documents i.e. insurances and any additional agreements (e.g. Self Bill)
* Building knowledge of supplier competencies for examples skills they provide and which locations
Administrative Tasks:
* Processing Employer of Record (EOR) work flows including candidate and client engagement management
* Raise relevant workflow documents to suppliers/vendors
* Workflow approvals e.g. engagement record approval
* Draft and execute engagement work orders using appropriate technologies
* Ensure all work orders and commercial contracts are 100% accurate and contain no errors
* Shared inbox management ensuring a timely response to all queries and emails are filed correctly
* Able to draft communications for internal and external distribution
* Data management – system data cleansing, auditing records, approving records, ensuring accuracy
* Creating and distributing high quality reports for a variety of stakeholders
* Documenting meeting minutes and actions
* Creating meeting agendas, MI packs for meetings and preparing presentations where required – for example when explaining a new process to the stakeholders.
Relationship Management:
* Hold regular catch ups with key client stakeholders to build and maintain strong relationship and ensure knowledge share between the client and Atrium
* Communicating with internal and external stakeholders to coordinate and facilitate workflows
* Escalating supplier contract queries to the client as required
* Able to work through queries/escalations from various stakeholders to ensure a timely resolution
* Able to communicate with suppliers on their legal queries, provide guidance where there is known precedent or escalate when required
* Confident to work with internal stakeholders to implement process enhancements
* Schedule calls with suppliers or clients to deal with contracts
Project Management:
* Creating and maintaining user guides and operational manuals
* Able to identify and suggest process improvements
* Assisting with project management for example new system implementations
* Look to automate the manual contract process via technology automation/workflow
Skills and Abilities required to carry out role:
* Proven ability to multitask and organise own workload
* Excellent attention to detail
* Strong customer service and communication skills
* Advanced abilities with Office 365 suite – Excel, Word, PowerPoint, and Outlook
* Team player, collaborative and cooperative
* Polite/ professional / respectful
* Ability to be flexible in an ever-changing environment
* Proven ability to communicate with a variety of different stakeholder types
* Willingness to work outside core hours if required to ensure customer is delighted
Desired Experience:
* Understanding of industry/ recruitment experience = desired
* SAP Business Objects = highly desired
* VMS systems = desired