We are a 4* privately owned Hotel on the outskirts of Swindon with 108 bedrooms, 3 Bars, 2 Restaurants, extensive Conference & Banqueting facilities, Leisure Club & Secrets Beauty Salon.
We are a busy venue with corporate delegates, leisure guests, celebrations events, Christmas Parties, Weddings and much more. We are currently looking for a Night Night Auditor/Receptionist to join our team.
You will be required to work 2 nights a week, Wednesday & Thursday with flexibility to pick up more nights on occasions inline with business needs, holiday & sickness cover
Requirements:
* To have excellent customer service skills
* Complete night audit in an accurate and timely manner
* Deal with any Guest queries efficiently
* Provide an efficient reception experience for Guests, including check in/out
* Ensure that the night porter checklist is complete
* Ensure Fire Walk check is completed and recorded
* Always demonstrate a high level of customer service
* Ensure up to date knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform duties
* To be responsible for the security of Hotel and guests overnight, ensuring safety of staff and guests at all times.
* Implement and maintain the Company standards of Fire safety, hygiene, health and safety at all times and take any necessary action.
* The ability to work, understand and adhere to four star standards
* The ability to work alone
* Good communication skills
* Previous experience in a similar role preferred
* Benefits include:
Free Parking
Uniform
Meals on duty
Discounted Gym Membership
Best Western Discounts
NEST Pension Scheme
Employee Assistance & Wellbeing Programme
Employee of the Month Awards
Job Types: Part-time, Permanent
Pay: £13.00-£13.25 per hour
Expected hours: 15 – 22.5 per week
Work Location: In person
Reference ID: NPORTERBHH