Operations Assistant
Bury, North Manchester
£12.21 Per Hour
£23,800 Per Year
Permanent Opportunity
Job Description
A fantastic new opportunity
To join an Award Winning team who strive to provide the very best in customer service
Due to expansion to this newly created team, we are looking for a hard working individual, who takes pride in their work and support to customers
Working in a business centre you will have responsibility for providing a consistently high standard of customer care to the internal and external clients, being an ambassador of the business
This is a varied role, working as part of a small team provide the full range of operational and customer services on a day to day basis
The Operations Assistant will support the Centre Manager and will deal with complex client issues, moving clients in and out of their office space
Responsible for ensuring the operation runs smoothly and efficiently
This role has a strong focus on the accounts functions within the business – including cash handling, receipting, banking, invoicing, debt collection
Involvement in: services, standards, facilities, security, health & safety, IT & telecommunications, house keeping, meeting and conference rooms set up
General client support, post, faxes, telephone answering, meeting and greeting visitors
Responsible for ensuring a high standard of service delivery is provided in all of these areas to maximise revenue generation.
The close working relationship with the Centre Manager and the team will be the key to the success of this role and the centre
The ability to develop and maintain relationships with clients, staff and suppliers is paramount
Participate in the demonstration of Centre services to prospective clients and attend client breakfasts and meetings as appropriate
To ensure that clients, visitors and suppliers receive a positive first impression of the Centre
Effective telephone answering, meeting and greeting and timeliness, speed and delivery of service, anticipating clients’ needs
Setting up of meeting and conference areas, dealing with catering procedures
Organising furniture
Maintain records and support in the preparation of reports and audits
Operate and provide IT and Telecommunications solutions to clients
Setting up telephone and internet connections, troubleshooting problems
Manage daily bookings to ensure catering and other requirements are met and delivered on time
Servicing the rooms by ensuring that set up is correct and maintained throughout the client stay
Food and beverage handling, preparation and clearing for client meetings and events
Effective planning and organising of time and tasks in line with needs of the team, the clients and the Centre
Work on the centre reception as the first point of contact for internal and external clients and visitors to the centre
Provide services for internal and external clients
Including document and presentation preparation, mail handling and sorting and sending, courier bookings and pick-ups and deliveries, booking of meeting rooms
Support new starters with training and coaching on job
Skills and Attributes required
A high standard of personal presentation
Effective, articulate communication, providing first-line customer care on a daily basis, representing all of the clients that use the centre
A team player who takes pride in their work and customer service support
Excellent customer service skills
Able to problem solve and deal with people at all levels
Accurate, attention to detail, numeric
Excellent IT skills
Benefits
Annual Clothing Allowance
Healthcare benefits
Quarterly Bonus
Skills and Attributes required
Confident communicator supporting clients’ needs
Friendly and outgoing with a can-do attitude willing to go the extra mile
Forward thinker able to work on own initiative
Hours
Mornings
37.5 Hours
Monday to Friday
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