Overview
Day Concierge role at Vita Group in Manchester. Hourly rate: £13. Working Hours: 7am – 10pm. 16 hours per week, Monday - Sunday. Designed for the life blood of the city, Union CoLiving apartments provide a platform for young professionals to thrive. Central locations with access to work, styled apartments, co-working space and social hubs. We are expanding our Day Concierge team to deliver a luxury, home-from-home experience for our residents.
Responsibilities
* Front of House / Reception: greet and welcome residents and guests with a warm, friendly attitude.
* Manage room turnarounds, check-ins and check-outs.
* Be on hand for questions which may arise.
* Ensure facilities are looked after by residents and guests.
* Deliver solutions to issues or challenges that may arise.
Additional Responsibilities
* Maintain the upkeep of the premium site and facilities; communal areas must be cleaned and maintained to a high standard.
* Conduct block walks every 4-6 hours, surveying and reporting on every area of the building.
* Replenish refreshment stock (coffee beans, tea bags, milk, vending products).
* Be a point of contact for incidents or emergencies on site.
* Manage and store parcels to allow residents easy access to deliveries.
* Maintain waste management areas in line with health & safety regulations and address hazards as required.
Professional Experience
* Experienced customer service professional, with a track record of delivering premium experiences to residents and guests.
* Previous Concierge experience is advantageous.
* Hands-on, proactive approach to maintaining cleanliness and safety of communal areas.
* Technologically astute; comfortable with using technology systems and software to support daily operations.
Personal Characteristics
* Support a multicultural environment with an equal approach to colleagues and residents.
* Excellent communication skills; multilingual abilities are welcomed.
* Strong organisational and leadership qualities; ability to stay calm under pressure.
* Adaptability, creativity, positivity and resilience.
* Ability to stand for extended periods and perform repetitive tasks with reasonable adjustments as needed.
* Flexibility: facilities open 24/7/365; occasional time off may be required to ensure continuous service.
Why work for us
* We offer holidays paid on a pro-rata basis (28 days including England & Wales Bank Holidays for full-time equivalent, pro-rata).
* Birthday leave to celebrate your special day.
* Perkbox access for lifestyle perks and experiences.
* Royal London Pension contributions ( Vita Group contributes 3% of salary; employee contributes 5%).
* Parties, events and recognition programmes to celebrate success.
* Career development through induction and ongoing training schemes.
* 24/7 Employee Assistance for wellbeing support.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks, including DBS checks. We are unable to offer Right to Work Sponsorship.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Note: This description is cleaned of extraneous boilerplate. It retains responsibilities, qualifications and the essential terms of employment.
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