Role: AV Event Technician Contract Type: Full-time, Permanent Location: London, UK (EC2N) Salary: £40,000 - £43,000 (dependent on experience), plus company benefits Interview Process: 2 stage (Virtual and Face-to-face) Hours: Monday – Friday – 40 hours (rotational shifts; 7am – 4pm & 10am – 7pm) Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. With comprehensive capabilities, decades of experience, and expanded delivery teams, we empower global businesses to thrive in the hybrid world, and we are committed to driving a new era of inspiration and opportunity for our people, clients, and partners; one seamless experience at a time. With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world. Exciting new opportunity has arisen for a proven AV Event Technician, to join a well-known client site in the heart of Londo to focus on meeting room support. The position involves a high degree of exposure, sometimes working with executive management and managing directors of the organisation to provide the services listed below. Key responsibilities: Review Schedule for VIP Conferences Review daily AV schedule and provide both remote and onsite room support Provide first line break-fix support for all AV hardware Ensure scheduled conferences are connected without any issues. Overall administrative works such as: responding to AV support hotline calls and emails Carry out daily proactive rooms checks Review, respond and handle support tickets received into the AV queue (BlackRock’s incident management tool) Setup and provide in room support for events Working with others within the team to support events, including pre-event testing of audio, wireless microphones, VC connections and displays Liaising with clients for large events to understand client’s requirements Attend pre-production meetings required for any scheduled special events Primary Support to Operate in room systems for Global Production Events Liaise with internal & external clients, vendors, venue account managers and project managers to successfully deliver events Skills and experience: AV support technician with proven support experience Excellent communications skills Process & procedure oriented Experience within a customer-facing role Working knowledge of Cisco AV technologies Industry standard certification (Cisco, Avixa, Crestron, Extron) Working knowledge and some experience with Cisco and other event related technologies and equipment Working knowledge of Lighting and Acoustic skills If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you. Equal Opportunities: Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.