An exciting opportunity to join the Maternity Team to manage, lead and develop the service user engagement and experience function within Maternity, ensuring service provision meets all statutory obligations and mandatory local/national objectives.
The post holder will lead on all aspects of the service co-ordination, which includes service user experience, as well as service user engagement across Maternity Services.
The post holder will ensure compliance with national standards for service user experience and engagement management. They will work closely with Clinicians, Managers and Pathway Leads to ensure that the Specialties/Departments are using service user experience and feedback to provide optimum quality and experience of care in line with national healthcare standards.
The post holder will provide strong leadership within Maternity and be highly visible and accessible to staff, students and other learners. Leading by example, he/she will drive up standards of service user experience and engagement and have the authority to get the essential components of this right for staff – ensuring quality in service user experience and engagement.
To work as the Matron and assist the PALS, Patient Experience/ Complaints Managers to further develop and promote patient experience. Focus on patients, relatives, carers and visitors to the Trust:
To lead and be accountable for delivery of National Patient Survey programmes internal patient experience surveys and feedback and Friends and Family Test across the organisation.
The post holder will lead on all aspects of the service co-ordination, which includes service user experience, as well as service user engagement across Maternity Services. They will be the lead contact for the Trust and work in partnership with Nottingham and Nottinghamshire Maternity Voices Partnership. The post holder will ensure compliance with national standards for service user experience and engagement management.
Report to Lead for Patient Experience and Engagement updating on patient and carer experience objectives (including PALS) quarterly; updating on current performance for annual reports to Trust Board and other reports as required.
Support the development and management of the Trust Patient Experience & Engagement Steering Group; attend other committees/groups as required.
Develop and facilitate the patient and carer stories at all levels of the
Trust, including at Trust Board and support development of patient stories at various forums/training events/etc.
See more details in the Job description and Person Specification.
With more than 20,000 colleagues, we are the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, serving more than 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities and a further four million people across the East Midlands and beyond. Our Trust spans over three sites including Queen's Medical Centre (QMC), Nottingham City Hospital and Ropewalk House.
We provide a range of national and internationally renowned specialist services, and we are at the forefront of new surgical procedures and research programmes.
We are home to the East Midlands Major Trauma Centre, the Nottingham Children's Hospital and in partnership with the University of Nottingham we host a Biomedical Research Centre carrying out vital research into hearing, digestive diseases, respiratory, musculoskeletal disease, mental health and imaging.
As a teaching hospital, we are instrumental in the education and training of doctors, nurses and other healthcare professionals. We are proud of our strong relationships with universities across the East Midlands, including the University of Nottingham, Nottingham Trent University and Loughborough University.
This is an exciting time to join NUH and help support our future ambitions.
To understand the role in more detail, please read the attached job description and person specification