Job Description Reporting directly to the EMEA President Chief of Staff, the Customer Advocate will be responsible for the co-design and execution of the EMEA President Customer Engagement program. You are an integral part of the President Of EMEA (POE) office and prioritise, calibrate, prepare, deliver and follow up on customer engagements with the highest standards of quality including: Monitoring incoming request and calibration of engagements Generating an intentional and impactful funnel of customer engagements (strategic alignment, executive sponsorships, value, maturity) Scheduling and preparing briefings with the respective account teams Documenting meeting follow-ups and post-meeting customer communication The objective of this program is to increase Customer intimacy with selected strategic C-suite persona, elevate the relationship to strategic partnership and contribute to the overall EMEA ServiceNow growth strategy. The successful customer advocate is a great driver of priorities and connector, ensuring efficient, cross functional efforts are geared towards impactful & best in class customer engagements. The successful candidate will also provide timely and efficient coordination of P5 / global leadership visits to maximize impact and accelerate relationship strength with our key accounts. What you get to do in this role: Lead, organize, and manage executive-level customer engagements for the EMEA president in line with pipeline maturity and long-term relationship development priorities Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with the COS to escalate key issues that are stalled. Ensure best in class executive sponsorship and Deal championing for selected EMEA accounts: including governance, insights, introduction and actions Optimize the process for pre/post leader in customer meetings: work with sales reps on optimizing C-suite effectiveness in meetings- ensuring thorough and thoughtful briefing documents, making sure the leader gets docs in a timely manner, working with AEs and Comms lead on customer follow up notes, work with sales reps to make sure commitments are completed and follow ups schedule Key deliverables include: Always on program for the EMEA geo Executive sponsorship engagement program for the president Customer journey and stakeholders power mapping Curated library of relevant use cases to be reused and improved over time Champion automation of “engage app” workflow One source of truth/ 360 degrees view of the customer engagements Dashboard of past customer engagements KPI Streamlined and efficient leverage of P5 visits, partners, governmental affairs and speaking opportunity