Broughton Sanctuary is one of the UK’s leading retreat and regeneration centres, set within 2,500 acres of stunning Yorkshire countryside. With a heritage stretching back over 1,000 years and a bold vision for the future, it is a truly unique and inspiring destination where people, nature, and enterprise come together.
As a centre for wellbeing, sustainability, and hospitality, Broughton offers luxurious stays, transformational retreats, unforgettable events, and immersive experiences that reconnect guests with themselves and the natural world.
As our Hospitality Operations Manager, you will play a vital role in ensuring that all hospitality operations run smoothly and efficiently. You will provide leadership, guidance, and support to the hospitality team, ensuring that every event, retreat, and guest stay at Broughton Sanctuary is an exceptional experience. From overseeing day-to-day operations to working on strategic growth projects, you’ll be at the heart of our hospitality offering.
Key Responsibilities
Operational:
* Oversee daily hospitality operations, ensuring the smooth running of all areas, including guest services, housekeeping, food & beverage, and retreat experiences.
* Ensure that every event, retreat, and guest stay at Broughton exceeds expectations by maintaining the highest standards of service.
* Work closely with the heads of department to ensure seamless operations.
* Maintain a keen understanding of guest satisfaction, addressing any concerns proactively and ensuring every guest has an extraordinary experience.
* Ensure all hospitality venues are always kept in an organised and operationally efficient state.
* Ensure all venues are guest-ready well in advance of events and retreats, providing final quality checks.
* Support external auditors and ensure compliance with all health and safety regulations, maintaining a safe and welcoming environment.
* Assist in sales show-round visits and work alongside the Business Development team to drive new bookings and commercial opportunities.
* Play a key role in the strategy for business growth and development, working on projects that enhance the guest experience and improve operational efficiency.
* Create and implement standard operating procedures to ensure consistency, efficiency, and exceptional service across all hospitality areas.
* Act as a trusted point of contact for retreat enquiries and respond in a timely and professional manner.
* Guide potential clients through retreat design, advising on how they can make the most of all that Broughton Sanctuary has to offer.
* Provide briefings and updates to the Commercial Director on proposed retreat designs and ongoing client support.
Managerial:
* Monitor and manage budgets and expenses, ensuring financial targets are met and reporting on performance.
* Act as a key leader and support system for the hospitality team, providing clear guidance, training, and development opportunities.
* Supervise and motivate staff to foster an empowered and engaged team, while also managing recruitment, performance evaluations, and staff retention.
* Organise inspiring and fun social events for staff, fostering a strong team culture aligned with Broughton’s ethos.
* Design and implement an engaging cultural onboarding process for new staff, ensuring they feel welcomed and aligned with the Broughton values.
* Conduct biannual appraisals with each team member, offering feedback and career development support.
Requirements
* A natural leader with a passion for hospitality and guest experience.
* Strong operational and organisational skills, with the ability to oversee multiple aspects of hospitality.
* A confident and engaging communicator, able to motivate and inspire a team.
* Experience in event and retreat planning, with a keen eye for detail and excellence.
* A proactive and solutions-focused mindset, always looking for ways to enhance the guest experience.
* An ability to work collaboratively across departments, ensuring seamless operations and communication.
* A love for wellbeing, sustainability, and creating unique experiences that connect guests to Broughton’s values and purpose
Benefits
* Flexible working hours available
* Professional development opportunities.
* *Annual discretionary bonus and tips
* Pension contribution
* Complimentary Access to Sanctuary Wellbeing Schedule
* Subsidised food at Utopia Bistro
* Family & Friends discounts on Sanctuary stays and events
* Opportunity to work in a beautiful and unique environment
* Free parking