About Psicon
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
We have an exciting opportunity that has come available to join our Client Engagement team. Successful candidates will be invited to our ‘meet the team’ recruitment event on Wednesday 13th August.
Principal Duties and Responsibilities
* Answering telephone calls and responding to email enquiries.
* Providing a knowledgeable and friendly service to our clients.
* Contacting clients to ensure they are engaged with our processes.
* Ensuring that the highest level of customer service is provided to every individual you have contact within the role, in line with Psicon’s organisational goals.
* Completing detailed and accurate records of every client contact.
* Effectively managing situations where conflict may arise.
* Escalating more complex enquiries calls to the appropriate colleague.
* Accurately and efficiently uploading documentation to online patient management system.
* Liaising with GPs/other services and professionals where relevant via telephone and email.
* Effectively using online patient management system to move patients through their journey with Psicon.
* Accurately inputting data to excel spreadsheets as required.
* Reporting feedback or incidents to quality management.
* Maintaining up to date and detailed knowledge of the whole NDLS service as relevant to area of work.
* Work towards meeting KPIs which may vary depending on area of work.
* Support operations staff to carry out audits against KPIs.
What We're Looking For
* Experience of working within a customer focused administration role.
* Excellent interpersonal & judgement skills.
* Experience of working to KPI targets and tight deadlines whilst balancing competing priorities within a busy environment.
* Ability to work under pressure whilst maintaining a calm professional demeanour.
* Committed to providing the best quality service and achieving the highest standards of client care.
* Outstanding communication skills and the ability to communicate with diverse groups of individuals.
* Able to establish and maintain productive professional relationships with colleagues.
Role Details
The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking). The core hours are 09:00-17:00 with 3 days in office / 2 WFH (37.5h contract) with the working days being Monday to Friday. All new employees will be required to work onsite in Canterbury full time until they achieve their core competencies.
Benefits
* Annual leave of 32 days a year (inclusive of bank holidays).
* Flexible annual leave scheme providing the ability to buy or sell back additional days.
* Well-being days.
* Birthday lie in.
* Pension scheme (with the option of enhancing via salary sacrifice).
* Cycle to work scheme.
* Employee Perks via Psiconnect – our reward gateway packed with discounts.
* Access to the Blue Light Card membership.
* Pastry Mondays.
* Funded social events.
* Staff well-being bursary scheme.
EEO & Accessibility Statement
We believe that diverse perspectives and experiences promote learning and innovation. We embrace diversity and are committed to creating a truly inclusive workplace, where every colleague is valued and able to achieve. We welcome applications from candidates from all backgrounds, and we are committed to removing any barriers in our application process that could prevent an individual from joining the Psicon team. We will do our best to make the application process as accessible as possible.
Contact
* For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 03308 383 106 for more information.
* Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
* Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.
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