AWS Connect Engineer
Location: Harrow- 3 days on site
Type: Full-Time, Permanent
Salary: £60,000 - £65,000 + Benefits
Are you ready to be part of a once-in-a-generation transformation that's shaping the future of one of the UK's most iconic institutions? A leading operator in the UK's gaming and entertainment sector is looking for a Systems Support Engineer to join their cutting-edge technology team, supporting applications that serve millions across the nation.
The Role
This is your chance to contribute to a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient, and aligned with evolving business needs.
Working in collaboration with internal teams and third-party providers, you'll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK.
Your Responsibilities
1. Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications.
2. Partner with developers, pro...