The Role
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
People
* Provide support to the administration team
* Work as part of an effective team
Clients
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/members needs and to promote the company brand
* Communicate with members via email
* Make outbound calls when required
* Hit individual (KPI of 50 calls per day) and team targets
* Ensure timely completion of timesheets
* Able to work to a high level of accuracy
* Able to work well under pressure and meet targets
* Interpersonal skills to include good written and verbal communication
* Excellent customer service skills and a positive, customer focused attitude
Advantageous
* Experience in either DB or DC pensions administration would be an advantage
* Experience working within a contact centre would be an advantage
Seniority level: Not Applicable
Employment type: Contract
Job function: Customer Service
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Guidant Global is an equal opportunity employer. We comply with all applicable EEO laws.
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