Operational Team Manager (Financial Services)
County Durham (Hybrid – approx. 2 days on-site)
£40,000 £50,000 + 15% Bonus + Comprehensive Benefits Package
Outsource UK is looking to recruit a Team Manager to join a Financial Services organisation on a permanent basis.
The role sits within a large administration team supporting a complex, high-volume service. You will be responsible for leading a team of around 8–10 administrators, working closely with the wider operations leadership team to ensure consistent, high-quality service delivery.
Key responsibilities include:
* Day-to-day management of team performance, workflow, and resource planning
* Coaching, development, and performance management
* Driving service standards, process improvements, and efficiency gains
* Working within a regulated environment, ensuring compliance with internal policies and industry requirements
Experience
* Strong operational leadership experience within customer-focused environments
* Demonstratable experience supporting, developing and motivating teams
* Previous experience of analysing operational performance data and developing clear action plans
Benefits Include:
* Defined Benefit pension scheme
* Private medical insurance
* 28 days’ annual leave + bank holidays
* 15% annual bonus opportunity
* Generous parental leave policies (including 12 months full pay maternity / 6 months full pay paternity)
* Health cash plan, life assurance, volunteering days, and more