Job Title: Sales Coordinator Location: Redditch Salary: £28,000 per annum Contract Type: Permanent Role Overview Support the sales team by managing sales activities, building customer relationships, and identifying new business opportunities. Act as a key link between customers and the company, ensuring a seamless sales process and excellent service. Key Responsibilities Conduct outbound sales calls to potential customers. Identify and research new business opportunities. Manage existing accounts, including order progression and upselling. Ensure high service standards are maintained. Handle sales administration for key accounts, including coordinating the sales order process. Answer inbound calls and direct them appropriately. Respond to sales enquiries via email and phone. Liaise with internal departments to progress orders and update customers accordingly. Provide information on products and services. Offer occasional support to the customer service team. Process daily orders on MieTrak (ERP system), communicate order updates, and manage RMAs and PODs. Maintain accurate customer sales records. Carry out general administrative tasks as needed. Skills & Experience Strong interpersonal and communication skills. Numerate and literate with excellent attention to detail. Effective time management and prioritisation. Ability to identify business opportunities. Patience and adaptability in a fast-paced environment. Team player with a proactive approach. Key Behaviours Honest, trustworthy, and ethical. Forward-thinking, adaptable, and solution-focused. Committed, proactive, and enthusiastic about sales. Reliable, flexible, and cooperative. Keen to develop product knowledge. INDASH25