Job responsibilities Please see job description for further details. Communication: Communicate with patients (including those in a distressed state), relatives, carers, General Practitioners and staff using a professional and sensitive manner to respond to a diverse range of enquiries. Answer the telephone in a polite and courteous manner and deal with enquiries, ensuring any messages taken are in accordance with departmental guidelines. Maintain effective communication with all members of the rheumatology team, patients, external departments within the Trust and key stakeholders outside the Trust, e.g. GP practices, utilising telephone and e-mail as appropriate. Co-ordinate the Rheumatology help line by triaging calls based on medical query and nature of call. Referring to a trained member of staff where appropriate. Attend the rheumatology nurse meetings, taking and typing meeting notes. Communicate with the team any new changes to procedures, such as new pharmacy policies with regards to prescriptions etc. Receive and respond to messages from rheumatology consultants and nurses using message centre in E-Care. Carry out photocopying duties as required.