Job Description
My client is looking for commercial, dynamic, motivated and driven individuals to join their forward-thinking business as an Account Manager. This role is perfect for individuals aiming to build a career in debt recovery (full training will be provided) within a leading firm that values staff development and has a history of steady growth.
Key Responsibilities:
* Manage a portfolio of accounts from various clients all Business to Business
* Contact debtors via outbound calls, letters, emails and SMS to pursue unpaid debts and discuss repayment options.
* Address disputes, queries and complaints to achieve optimal outcomes for clients.
* Ensure compliance with industry regulations.
* Respond to debtor and client communications within agreed service standards.
* Negotiate payment plans or settlements in the best interest of clients.
* Maintain professional relationships with clients.
Skills & Qualifications:
* Confident, positive and assertive demeanour while remaining polite and professional.
* Excellent verbal and written communication skills.
* Strong listening skills with an inquisitive and investigative nature.
* Business and commercial awareness.
* Ability to remain professional under pressure.
* Proficient in MS Word, Excel and Outlook.
* Adaptability to different situations.
* Experience in debt collections, arrears management, or the utility industry is beneficial but not essential, as full training will be provided.
Benefits:
* Competitive starting salary, based on experience.
* Performance-related bonus up to £6k per annum.
* Standard working hours: 35-hour week, Monday to Friday, 9am to 5pm (flexibility may be required).
* Opportunity to join a growing business with a successful track record.
* Support for professional development within the firm.
* Team orientated environment
* Company events and away days