Climbing Centre Manager-From £30,000 – Keswick, CA12 The Role Can you combine expert climbing knowledge with strong leadership to keep our team and guests safe? Are you confident in guiding a team safely while managing climbing operations to the highest standards? If so, we have an exciting opportunity for you. We're looking for a Climbing Centre Manager to lead our exciting centre in the heart of Keswick. You'll oversee day-to-day operations and ensure every guest enjoys a safe, fun and unforgettable experience. This role isn't just about management—it's about being hands-on, getting involved and shaping the future of Kong Adventure. Ready to join our team and lead Kong Adventure to new heights? Apply now and start your adventure with us! Key Responsibilities: Lead, coach, and develop a team across climbing, bouldering, café, escape rooms, and outdoor activities. Manage daily operations including climbing walls, auto-belay lines, bouldering, Krazy Kong kids' area, café, retail, and escape rooms. Ensure safety, cleanliness, and equipment standards are met across the centre. Handle customer enquiries, memberships, and complaints with professionalism and warmth. Organise events, competitions, and special activities that engage our community. Oversee budgets, financial performance, stock management, and operational reporting. The Company Kong Adventure is more than a climbing centre. Nestled in the Lake District, we offer climbing walls, bouldering, kids' adventures, escape rooms, a café, a retail shop, and outdoor activities like ghyll scrambling, paddleboarding, and hill walking. We also run exciting local events and races. We're a team that values fun, safety, and creating memorable experiences for everyone who visits. The Benefits Competitive salary starting from £30,000, negotiable with experience 28 days holiday per year Continuous support for training and development Varied working hours including daytime, evenings, weekends, and public holidays Opportunity to lead and grow in a unique and dynamic environment The Person Strong leadership and people management skills. Excellent customer service and communication skills. Organizational and time management abilities. Problem-solving and decision-making skills under pressure. Knowledge of health and safety procedures and climbing industry standards. Computer literacy and familiarity with relevant software (e.g., POS systems) Qualifications Mountain Leader-CWI-RCI-First Aid. Experience in team management, staff scheduling, and leadership skills. Knowledge of climbing safety protocols, equipment maintenance and climbing operations. Strong customer service and interpersonal communication skills. Organizational and administrative skills; including experience in handling memberships or event planning. Ability to manage budgets and prepare reports. Flexibility to work weekends, evenings, and public holidays as required