Job Description:
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Job Title: Senior Full-Stack AI Engineer
Location: Sheffield (3 days on site is mandatory)
Duration: 30/11/2026
Pay-rate: £514 per day (PAYE through Umbrella)
Role Description:
* Build the end-to-end AI helpdesk product across web UI, APIs, agent orchestration, and enterprise workflow automation.
Key responsibilities
* Design and build user-facing applications for employees, support agents, and admins.
* Develop frontend, backend, and API layers for chat, ticket submission, status tracking, and escalation.
* Build LLM/agent workflows for repetitive IT helpdesk tasks such as password reset, account unlock, software access, and knowledge-based troubleshooting.
* Integrate with ticketing, identity, collaboration, and ITSM platforms.
* Implement prompt flows, guardrails, fallback logic, and human handoff.
* Own feature delivery from design through deployment.
Required skills
* Strong full-stack engineering experience with modern frontend and backend frameworks.
* Experience with Python, Node.js, or Java.
* Experience building REST APIs, workflow services, and production web apps.
* Working knowledge of LLM APIs, prompt engineering, and agent/tool-calling patterns.
* Familiarity with authentication, RBAC, logging, and secure coding.
Preferred:
* Experience with ServiceNow, Jira, Zendesk, Microsoft Teams, Slack, or telephony/chat integrations.
* Experience building internal enterprise support tools.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.