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Customer Service Coordinator, Manchester
Client: Johnson Controls
Location: Manchester, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 7c88c2b7a29a
Job Views: 17
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description:
What you will do
As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits, and fulfilling paperwork requests among other responsibilities.
What We Offer
* Competitive salary
* Paid holidays and sick pay
* Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and Johnson Controls product discounts
* Extensive training opportunities
* Collaborative team environment
* Career development ladders
* Zero Harm safety policy
* Business resource groups access
How you will do it
* Schedule planned maintenance and reactive works for a team of engineers
* Complete relevant documents such as permits to ensure works go ahead as planned
* Work on multiple customer portals
* Be a point of contact for dedicated National customers
* Manage the diaries including rescheduling works to cover engineer absences or emergency works
* Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
* Work with the relevant Service managers to utilize the engineers as productively as possible
* Work with other departments such as Sales, Billing, The Facilities Management Helpdesk, and the Subcontractor team to help deliver the high level of customer service expected by our customers
* Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
What we look for
Required
* Customer Service skills and experience
* Outstanding written and verbal skills
* Ability to multi-task and work well in a high-pressure environment
* Computer proficiency with the ability to handle multiple PC applications at once
* A strong sense of urgency, the ability to follow through, and attention to detail
* Excellent decision-making and problem-solving skills
* Good organizational skills
Preferred
* Experience in using GANT-based planning/dispatch software
* Previous planning/scheduling experience in a service role
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