Customer engineering coordinator level 2

WhereWarwickWhatEngineeringTypePermanentSalary26228 AnnualCustomer Engineering CoordinatorTachbrook Park, WarwickPermanent£26,228About the RoleWe're looking for a motivated Customer Engineering Coordinator to join our team. In this role, you'll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You'll ensure that industry standards and company procedures are followed, taking appropriate action when needed.This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.Key ResponsibilitiesCreate and manage work orders following company policiesSchedule appointments and confirm with customers promptlyRaise purchase orders and material orders using Calor's ERP systemTrack order progress, manage cancellations, and reschedule appointmentsRespond to customer communications within 48 hoursProduce customer letters using company templatesManage Accounts Payable queues and monitor CRM casesAnswer calls professionally and ensure GDPR complianceTake personal ownership of safety for yourself and othersWhat We're Looking ForStrong written and verbal communication skillsAbility to use your initiative and solve problemsCalm, confident, and assertive with great interpersonal skillsTeam player with a flexible and adaptable approachCustomer-focused and determined to meet goalsExperience in customer service or call centre environments is a plus but not essentialWhat We Offer25 days annual leave plus 8 Bank HolidaysPrivate Medical InsuranceCompany Pension Scheme with matched contributions (up to 7.5% )Life AssuranceStaff discounts on gas and shoppingIf you're ready to join a supportive team and play a key role in delivering excellent customer service, apply today!
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