One of my local government clients are currently recruiting an experienced Finance Payments and Admin Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:30pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Duties/Responsibilities: * Understand and be responsive to the needs of internal and external customers, offering advice and guidance both written and verbal, and present a positive and professional image to the customers at all times, ensuring a high standard of customer service. * Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner * Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate. * Deal with customer enquiries at all levels and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place. * Work closely with managers and colleagues to ensure an integrated strategic approach to operation of the service. * Provide an accessible customer focused service and engage effectively with challenging people and situations. * Maintain a wide knowledge of policies, procedures and statutory legislation and to regularly update that knowledge in order to give correct service information and advice. * Collect, co-ordinate, analyse and interpret financial information to meet service requirements. If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd