Who we are…
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role…
We have a superb opportunity for an experienced and passionate Reception Manager to join our Front Officeteam. In this key leadership role, you will ensure that every guest receives an exceptional welcome and consistently outstanding service from arrival to departure.
You will train, motivate and manage both day and night reception teams, setting clear standards and ensuring these are delivered at all times. As a confident and effective communicator, you will handle guest feedback and complaints with professionalism, turning challenges into positive guest experiences.
With strong operational expertise, you will oversee all Front Office functions, including billing accuracy, revenue posting, reporting and overall system knowledge.
You will also support the Revenue team in driving sales across the business and work closely with the Events team to engage with functions and group bookings, increasing awareness of the hotel’s full offering and maximising commercial opportunities.
A minimum of three years’ Front Office experience at Supervisory level or above is required, along with full working knowledge of OPERA. This role is ideally suited to a detail-driven leader with a passion for luxury hospitality, team development and exceptional service delivery.
What’s in it for you….
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
•Excellent progression opportunities within the Harbour Hotels Group
•Individual and bespoke career and progression pathways
•Competitive salary across all roles
•Unique on the job training and development with an opportunity for internal promotions within any of our properties.
•Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
•Access to an exciting benefits and discount platform
•Employee Assistance Program
•Stylish boutique uniform specially designed for Harbour Hotels
•Meals included whilst on duty