Sales Administrator Location: Stoke-on-Trent Salary: Up to £32,000 per annum (DOE) Hours: Monday to Friday ( 8:00am–17:00pm) About the Role We’re looking for an organised and customer-focused Sales Administrator to join a growing and supportive team based in Stoke-on-Trent. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment where no two days are the same. You’ll play a key role in supporting the sales process from enquiry through to delivery, ensuring customers receive an excellent experience every step of the way. If you’re proactive, detail-oriented, and enjoy building relationships, we’d love to hear from you. What You’ll Be Doing Managing customer enquiries via phone and email Processing sales orders accurately and efficiently Preparing quotations, invoices, and sales documentation Keeping customer records and systems updated Liaising with internal teams to ensure smooth order fulfilment Providing customers with updates on orders and deliveries Supporting the wider sales team with administration and reporting Assisting with supplier coordination and stock-related queries Resolving customer issues quickly and professionally Building strong relationships with both new and existing customers Contributing ideas to improve processes and customer experience What We’re Looking For Previous experience within administration, sales support, or customer service Strong communication and organisational skills Excellent attention to detail A positive, team-focused attitude Confidence working in a busy environment and managing multiple tasks Good IT skills and experience using internal systems A proactive and reliable approach to work If you are interested in this position please apply directly or email your CV over to You can also call Maria on INDCOM