Job Overview
We're recruiting a Receptionist / Data Clerk to join Harley Street Medical Centre. You'll support patient information administration (e.g., registrations, record summaries, GP and registration links), maintain accurate clinical and administrative records, and provide front-of-house reception services. You'll report to the Practice Manager and be based on site at Harley Street Medical Centre.
Duties
Patient Information Administration
* Process GP links and registration links daily; enter new and temporary registrations.
* Maintain electronic medical record summaries and practice databases; deduct temporary residents and send to PCSE.
* Run searches and audits for the Practice Manager; attend admin meetings as required.
* Process OOH, hospital discharge, and Docman letters daily; process incoming paper post and scan where required.
* Produce medical summaries on request; update alerts and notify relevant staff; locate old medical records.
Reception & Telephone
* Handle calls: make appointments, take prescription requests, give out results, arrange ambulance transport, manage home-visit requests, and deal with general enquiries/complaints; contact other providers.
* Front desk: register patients and temporary residents, greet/direct visitors, hand out prescriptions, manage handovers between shifts, support clinicians during surgery, collect payments for non-NHS services, chaperone when needed, arrange room rotas, manage incoming emails, and complete EMIS/Docman tasks.
* Prescriptions: process repeat requests per protocols and handle related queries.
Role-Specific / General Admin
* Keep the Practice Manager informed about workload issues; provide cover for team absences.
* Support onboarding: ensure new staff receive training; set up IT emails, clinical-system access, and Smart Cards.
* Develop efficient admin protocols; observe health & safety at all times; order supplies; assist with complaints, death administration (liaising with the coroner/medical examiner), and locum appointment setup/amendments.
* General housekeeping (keep reception/waiting areas tidy; refreshments/dishwasher as needed).
* Any other reasonable duties as required.
Skills & Experience
* Communication & People: Excellent written and oral communication; strong interpersonal skills; confidential and professional manner.
* IT & Systems: Confident with computerised recording systems; experience with EMIS Web and Docman is advantageous.
* Organisation: Strong time-management, ability to work to deadlines, attention to detail, problem-solving, and the initiative to improve processes.
* Team & Behaviour: Smart, polite, and confident; adaptable; calm under pressure; self-motivated; flexible; excellent team worker.
* Background: Practical experience working with others in an office (General Practice experience is an advantage).
Qualifications
A good standard of general education is expected. GCSE Maths and English and IT-related qualifications (e.g., RSA II / ECDL) are advantageous.
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Expected hours: 38 per week
Benefits:
* Free flu jabs
* Free parking
* On-site parking
Work Location: In person