Business Development Director
Location ;Birmingham
Contract Type: Permanent, Full-Time
Working Hours: Monday–Friday, 9:00–17:30
Salary & Benefits
Salary: £55,000 – £70,000 DOE
Bonus: Monthly bonus, OTE £80,000–£100,000
Benefits: Health Cash Plan, Life Assurance, Pension
The Role
Following recent investment in high-technology print, mail fulfilment and postal solutions, we are seeking a highly ambitious and experienced Account Director to lead one of our Client Services teams.
This role is ideal for a commercially driven professional with 5+ years’ experience in print, mail and post, who thrives in a fast-paced, technology-led environment. You will take full responsibility for the acquisition, retention, development and profitability of all accounts within your team, while leading and developing a team of two Account Managers.
Key Responsibilities
Leadership & Team Management
Lead, motivate and develop a Client Services team to deliver outstanding performance and customer satisfaction
Provide ongoing coaching, mentoring and development to ensure targets are met and exceeded
Conduct regular team meetings, maintaining clear communication, direction and accountability
Foster a positive team culture with a strong emphasis on recognition and reward
Manage team absence due to holiday or sickness
Account & Revenue Management
Drive revenue growth, gross margin performance and customer retention across your account portfolio
Produce quotations and win new and repeat business in line with or above company GP targets
Take ownership of client accounts from quotation through to invoicing
Ensure invoices are raised within agreed timescales (48 hours post-despatch, 24 hours for pro-forma invoices)
Liaise closely with Finance to monitor margins, credit limits and payment timelines
Client Relationship Management
Act as a senior point of contact for key clients, providing proactive communication throughout mailing campaigns
Maintain excellent client relationships, even under pressure or when challenges arise
Develop existing client accounts by increasing spend, frequency and profitability
Handle incoming new business enquiries, introducing the business professionally and proposing best-fit solutions
Operational & Cross-Functional Collaboration
Work closely with IT Development to automate client mail processes wherever possible
Collaborate with data processing, development, print and operations teams to ensure all campaigns are delivered on time, in full and with 100% accuracy
Introduce internal print management specialists where outsource print opportunities exist
Identify and implement process improvements to enhance client experience and business performance
Commercial Optimisation
Maximise postage and print management gross profit margins by reducing buying-in costs without compromising quality or delivery times
Explore alternative postal solutions across Royal Mail, DSA networks and independent carriers
Reporting & Development
Provide regular performance updates to the Sales Director, including opportunities and challenges
Maintain and develop industry knowledge within print, mail and postal services to support ongoing professional growth
Skills & Experience Required
Proven experience managing multiple high-volume, technology-led print, mail and post campaigns
Extensive experience in mail fulfilment and postage account management, including:
Direct Mail
Business Mail
Hybrid Mail
Transactional Mail
Strong knowledge of UK and international postal services (Royal Mail, DSAs, independent carriers)
Excellent understanding of digital print and automated mail enclosing technology
Highly organised, methodical and accurate, with the ability to multi-task under pressure
Experience using Salesforce CRM and Tharstern MIS (desirable; training provided)
Proficient in Microsoft Excel, Outlook, Teams and Word
Personal Attributes
Highly driven, financially motivated and career-focused
Confident leader with a professional yet engaging management style
Strong communicator, approachable and transparent
Team-oriented, collaborative and supportive
Self-motivated, diligent and able to work independently to deadlines
Proactive, flexible and solution-focused with a strong sense of ownership
Committed to continuous learning and personal development