Role responsibilities Communicate regulatory information, updates, and guidance clearly and concisely, using appropriate channels and formats Develop engaging and impactful digital content to inform the industry about the PCA’s regulatory work and raise awareness of the Pubs Code in Plain English Willingness to understand and apply the Pubs Code to draft text that is consistent with the legislation. Identify when to seek PCA legal advice where necessary to ensure accuracy Plan and produce digital communications and content development to meet the PCA’s strategic objectives and support communications campaigns Improve engagement across the PCA’s social media accounts, through innovative and strategic use of digital content and communications Use analytics to inform communications planning to gain insights and suggest actions Support the continued development of the PCA website and self-service resources to enable stakeholder understanding and compliance. Act as the point of contact for resolving technical issues quickly, minimising downtime and reputational risk Where required, work with the PCA’s contracted suppliers on website development and administration, including obtaining quotes, contract management and supporting technical implementation Support events planning and preparation, including promotion, briefings and presentations Collaborate with a range of industry stakeholders, such as tenant representative bodies as well as the regulated pub companies to enhance awareness of important Pubs Code rights Identify PCA needs and translate them into functional, developed website elements. Train internal staff on how to use new features Play a leading role in the delivery of the PCA’s Engagement and Communications Strategy to support the PCA’s 2-year strategy (from 2025-2027) with a focus on continual improvement and evaluation Openness to exploring digital innovation, including responsible and thoughtful use of AI to improve workflows and content Draft informed and timely responses to stakeholder correspondence and tenant enquiries. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .