Head Beauty Therapist - Birmingham Head Beauty Therapist Stratford Upon Avon Competitive Location Description Billesley Manor Hotel & Spa is a luxury 4* hotel steeped in history. Set in 11 acres of Warwickshire parkland, the grade II listed building hosted William Shakespeare in 1599 with its heritage dating back to 1327. Job Description We are seeking an experienced and passionate Head Beauty Therapist to lead our spa team and deliver exceptional guest experiences within our luxury hotel spa. This is a hands-on leadership role, ideal for a highly skilled therapist who thrives in a premium environment and is confident managing people, standards, and service excellence. The Role As Head Beauty Therapist, you will be responsible for the day-to-day operation of the spa’s treatment offering while leading, motivating, and developing the therapist team. You will ensure treatments are delivered to the highest standards, guest satisfaction is maximised, and the spa reflects the quality and values of the hotel. This is a hands on role which will see you completing treatments. Key Responsibilities • Deliver a wide range of beauty and spa treatments to an exceptional standard • Lead, supervise, and support the spa therapy team • Train, mentor, and develop therapists, including inductions and ongoing skills training • Maintain treatment standards, protocols, and hygiene compliance • Assist with rota planning, stock control, and product management • Drive retail sales and treatment revenue through excellent guest engagement • Handle guest feedback professionally and resolve any issues effectively • Work closely with hotel management to support spa performance and targets About You • Fully qualified Beauty Therapist (NVQ Level 3 or equivalent) • Proven experience in a senior or supervisory spa role • Strong knowledge of luxury treatments, products, and spa standards • Confident leader with excellent communication and people skills • Passionate about guest service and attention to detail • Commercially aware with a proactive approach to sales and performance • Flexible to work weekends and holidays as required in a hotel environment Troo Benefits Troo Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need. Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rat e s: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit. Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Meals on Duty : Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.