Sales Administrator Role who thrives in a technical sales environement within a spare parts and packaging machinery business, with strong French and English lanuage skills. Operations, Customer Enquiries, Quotation Prep, Order Processing, Export Documentation e.t.c. Key Responsibilities * Manage daily customer enquiries, primarily from the UK and France, via phone and email * Support the sales team by preparing accurate quotations for spare parts, service visits, and maintenance packages * Process customer orders, ensuring accuracy in pricing, lead times, and part identification * Liaise with the supply chain team to confirm product availability, pricing, and delivery schedules * Coordinate the dispatch of goods, including preparation of basic export documentation for EU and international shipments * Maintain up-to-date customer records, order histories, and CRM data * Assist the service department with scheduling, parts allocation, and follow-up communication * Provide aftersales support, including order updates, tracking details, and issue resolution * Collaborate closely with internal teams to ensure efficient workflows and a high level of customer satisfaction * Support general administrative functions within the sales office Skills & Experience Required * Fluency in both English and French (written and spoken) * Previous experience in a busy sales office, ideally within spare parts, engineering, machinery, or technical products * Strong knowledge of quotation preparation, order processing, and customer service practices * Familiarity with basic export procedures, including commercial invoices, packing lists, and Incoterms * Excellent communication skills with a confident and professional telephone manner * Strong attention to detail and the ability to manage multiple priorities effectively * Proficient IT skills, including experience with CRM systems, Microsoft Office, and email platforms * A proactive, organised, and customer-focused mindset